01How to cancel

Cancellations must be sent in writing by the lead traveller, by email to contact@moroccotravelleaders.com or on WhatsApp at +212 671 969 099. The cancellation takes effect on the day we receive your message, and we confirm it in writing.

02Cancellation charges

Each journey combines services from different partners, and each partner applies its own conditions. For this reason, the cancellation charges for your journey are set out in your written proposal and booking confirmation, before you pay anything.

As a general rule, the closer to the departure date you cancel, the higher the charges, as they reflect the costs already committed with our partners on your behalf.

03Non-refundable services

Some services cannot be refunded once they are booked. When your journey includes them, this is clearly indicated in your proposal. They may include:

• private jet and private aviation charters;
• hotels and venues booked for peak periods, such as Christmas, New Year and Easter, or for special events;
• privatisations, private dinners and celebrations prepared especially for you;
• tickets and reservations purchased in advance on your behalf.

04Unused services and early departure

Services not used because of a late arrival, a no-show or an early departure are not refundable. If a partner agrees to refund an unused service, we pass that refund on to you.

05Weather and safety

If a hot-air balloon flight or another weather-dependent activity is cancelled by the operator for safety reasons, we try to reschedule it during your stay. If that is not possible, the price of that activity is refunded.

06Cancellation by us

If we have to cancel your journey for reasons other than force majeure, you can choose between an alternative journey of equivalent value and a full refund of the amounts you have paid to us. If a journey cannot take place because of force majeure, we offer you new dates or refund the amounts that our partners return to us.

07How refunds are paid

Refunds are made within 30 days of the written confirmation of the cancellation, through Western Union, MoneyGram, in cash, or by another method agreed with you. Fees charged by money transfer services and differences due to exchange rates are not refundable.

08Travel insurance

We recommend taking out travel insurance with cancellation cover at the time of booking. It can reimburse cancellation charges if you have to cancel for a reason covered by your policy, such as illness.

09Questions

For any question about a cancellation or a change, contact us before taking any decision. We are happy to look at the options with you.

Email: contact@moroccotravelleaders.comTelephone and WhatsApp: +212 671 969 099

Our full conditions are set out in our Booking Terms and Conditions.